Shipping Policy
This Shipping Policy explains how orders placed on IVFMedicine.in are processed, shipped and delivered by GITA Discounted Pharma.
1. Service Coverage
We currently ship to most pin codes across India, depending on courier availability and serviceability. Delivery availability may be updated from time to time based on logistics network.
2. Order Processing Time
Orders received with valid payment and (where required) valid prescription documents are usually processed within:
- 1–2 working days for in-stock products
- Orders placed on Sundays/public holidays are processed next working day
3. Delivery Time
Delivery timelines vary based on location and courier partner:
- Metro & Tier-1 cities: 3–5 working days
- Tier-2 & Tier-3 cities: 5–7 working days
- Remote / rural regions: May take longer
Delivery timelines are estimates and may be impacted by weather, disruptions, strikes, courier delay or regulatory validations.
4. Shipping Charges
Applicable shipping charges (if any) will be displayed at checkout before payment. Offers like free shipping may be available for orders above a certain value.
5. Order Tracking
Once shipped, a tracking link/ID may be shared via email/WhatsApp to track delivery status through courier partner’s portal.
6. Prescription Requirements
For prescription medicines, orders may be shipped only after a valid prescription is verified. Non-compliance may result in order hold or cancellation.
7. Delivery Issues
Please inform us if:
- The package is physically damaged at delivery
- Items are missing or different from the invoice
- A delivery is marked “delivered” but not received
Proof such as images/video may be required for further action with logistics partner.
8. Failed Delivery Attempts
If the courier is unable to deliver after multiple attempts due to unreachable contact/address issues, the order may be returned to origin. Reshipping may require additional cost.
9. Contact for Shipping Support
For any shipping-related concerns, contact us at:
Email: gitadiscountedpharma@gmail.com
Address:
GITA DISCOUNTED PHARMA
Gita Niwas, House No. 458A,
Beni Madhav Lane, Near Naveen Sweets,
Govind Mitra Road,
Patna, Bihar – 800004, India